Privacy Policy

1. Who We Are

This Privacy Policy explains how Gamewagon Limited (“we”, “us”, “our”) collects and uses personal data in connection with our services, including:

• Gamewagon Gaming Van Parties
• DangerZoneVR Mobile VR Parties and Experiences
• Corporate, School, Community Events and Activations
• All related enquiries, communications, and digital platforms

Data Controller: Gamewagon Limited

Company Registration Number: 08257389 (Registered in England & Wales)

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity & Contact Information

• Name, phone number, email address, postal address

Child Participant Information (to provide age-appropriate services)

• Child’s name and date of birth
• Emergency contact details
• Photography consent for children attending our events

Booking & Transaction Data

• Payment information (processed securely by third-party payment providers)
• Records of bookings, enquiries, and attendance

Account Data (for online services)

• Username, password, and related account activity

Marketing & Preference Data

• Consent choices, communication preferences
• Survey responses and feedback

We only collect the minimum personal data necessary to deliver our services.

3. How We Use Your Personal Data

We use your information to:

• Provide and manage bookings and experiences
• Communicate event logistics and updates
• Process payments and manage customer accounts
• Support safety and safeguarding during events involving children
• Respond to enquiries and provide customer support
• Improve our services, websites, and programmes
• Send marketing communications where consent has been given
• Meet legal, safety, and regulatory obligations

We do not sell or trade your personal data to third parties.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

5. Marketing Preferences

If you opt in, we may send you updates on relevant offers, events, and services via email, SMS, social media, post, or push/app notifications. You can withdraw consent or update preferences at any time using the link in our messages or by contacting us.

Service-essential communications (e.g., booking confirmations) will continue even if you opt out of marketing.

6. Sharing Your Personal Data

We only share data where necessary and under strict data protection obligations, for example with:

• Approved payment processors
• Booking/CRM and communication system providers
• IT hosting and security partners
• Event team members delivering your booking

We may also share data where legally required (e.g., safeguarding or law enforcement requests). We never sell personal data to third parties.

7. Children’s Data & Safeguarding

• Children’s information is used only for booking fulfilment and safeguarding.
• Photography consent is requested separately and clearly.
• Access to children’s data is strictly limited and monitored.

8. Cookies & Website Usage

We use cookies and analytics tools to enhance functionality and understand usage trends. You can control cookie preferences through your browser or our cookie preference tools.

We also use Google ads remarketing cookies to show you relevant ads based on your interests and previous interactions with our website. You can opt out of these cookies through your browser settings or by visiting Google's Ads Settings.

9. External Links

Our websites may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their Privacy Policies before sharing data.

10. Email Newsletter & Tracking

• If you subscribe, your data is stored securely and you may unsubscribe at any time.
• Emails may include standard engagement tracking (e.g., link clicks, opens) to help improve relevance and communication quality.

11. Your Data Protection Rights

You have rights regarding your personal data, including to:

• Access the data we hold about you
• Request correction of inaccurate or outdated data
• Request deletion of data we no longer have a legal basis to keep
• Restrict or object to certain processing

We may require ID verification before fulfilling requests for security purposes.

12. Retention Periods

We keep personal data only for as long as necessary to deliver our services, meet legal, tax, and safeguarding obligations, and resolve disputes. Once no longer required, data will be securely deleted or anonymised.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can help resolve the issue. If you remain dissatisfied, you can contact the UK supervisory authority, the Information Commissioner’s Office (ICO): ico.org.uk.

14. Contact Us